Our passion is your peace of mind
Our commitment to innovation, service excellence, safety and the environment lets you rest easy knowing your waste management needs are met with the compliance and care you expect.
Job Title: Customer Service Representative
EEO Title: Professional
FLSA Status: Non-Exempt
Location: Dayton, Ohio
Company Overview: Clean Water Environmental (CWE) is a rapidly growing environmental business located in Dayton, Ohio with extensive benefits and room for career advancement. Working at CWE provides an opportunity to create a sustainable environment, improve the community and innovate new technological process to treat hazardous waste, wastewater, used oil and automotive airbags. CWE is focused on a safe workplace, collaborative culture, and customer service.
CWE currently has a new stream of waste – Disposal of recalled airbags which contain ammonium nitrate as the propellant must be sent to a hazardous waste permitted facility (permitted under the Resource Conservation and Recovery Act, RCRA). CWE treats diverse streams of liquid materials that come to us from chemical plants, refineries, landfills, and manufacturing facilities. Some examples of materials we can service are: Machine coolants and process waters; Combustible and flammable waters (hazardous or exempt); Caustics and Acids; Heavy metals laden waters; and Waters containing alcohols, glycols, oils, fuels, resins and other organics. CWE does not work with municipality wastewater.
For more information visit www.cleanwaterenv.com.
Job Summary: The Customer Service Representative will interact directly with the company’s customers by addressing inquiries and resolving concerns. This is critical role for CWE as customer service is priority in fostering customer confidence, satisfaction and loyalty.
Essential Functions:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
- Foster and uphold a positive, collaborative workplace culture
- Committed to creating a sustainable environment
Work Environment: Primarily office setting. Occasional exposure to facility environment where there is potential for noise, dust, rain, hot and cold temperatures. CWE prioritizes a positive, collaborative workplace culture that offers advancement and rewards.
Competencies:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Must be able to work independently and carry out tasks with minimal supervision.
- Ability to interact with staff and visitors while remaining professional, polite, and courteous.
Physical Demands:
- Prolonged periods sitting at a desk and working on a computer.
Required Education and Experience:
- High school diploma or equivalent required.
- 3+ years direct Customer service experience required, in a manufacturing or industrial setting.
Benefits:
- 401K
- Paid Vacation
- Holidays
- Potential Bonus
- Health and Dental
Clean Water Environmental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.